About Ace Surface Maintenance, Inc.

Ace Surface Maintenance, Inc. is a second-generation, family-owned business with over 35 years of experience in commercial property maintenance. We’re proud to be one of Arizona’s oldest and most respected providers of sweeping, pressure washing, and garage scrubbing services.

PRIVACY POLICY & TERMS OF SERVICE

PRIVACY POLICY

Effective Date: January 12, 2026
Last Updated: January 12, 2026

1. INTRODUCTION

Ace Surface Maintenance LLC (“ASM,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (acesurface.com) and use our services.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our website or services.

2. INFORMATION WE COLLECT

We collect information in the following ways:

A. Information You Provide Directly

Contact Information: Name, email address, phone number, mailing address, company name.
Service Requests: Details about the surface maintenance services you request, facility information, and service schedules.
Payment Information: Billing address and payment method (processed securely through third-party payment processors).
Communications: Messages, feedback, questions, or inquiries you send us via contact forms, email, or phone.
Customer Service Records: Documentation of your requests, complaints, or inquiries regarding our services.

B. Automatically Collected Information

Usage Data: Pages visited, time and duration of visits, browser type, IP address, referring website.
Device Information: Device type, operating system, device identifiers.
Cookie Data: Information collected through cookies and similar tracking technologies.
Location Data: General geographic location (city, region) based on IP address.

C. Third-Party Information

We may receive information about you from clients or partners who engage our services on behalf of their organization.
Payment processors and financial institutions may provide transaction information.

3. HOW WE USE YOUR INFORMATION

We use collected information for the following purposes:

Service Delivery: Scheduling, performing, and billing for surface maintenance services.
Communication: Responding to your inquiries, sending service updates, and providing customer support.
Marketing: Sending promotional materials and newsletters (only with your consent).
Compliance: Meeting legal obligations, resolving disputes, and enforcing agreements.
Safety & Security: Protecting against fraud, maintaining security, and preventing misuse of services.
Business Operations: Analyzing service quality, improving our offerings, and optimizing operations.
Analytics: Understanding visitor behavior and improving website functionality.

4. LEGAL BASIS FOR PROCESSING (DATA PROTECTION)

We process your personal information based on:

Contract Performance: Necessary to provide the services you request.
Legal Compliance: Required by applicable laws and regulations, including Arizona laws.
Legitimate Business Interests: Improving services, preventing fraud, and business operations.
Consent: When you have explicitly agreed to data collection for specific purposes.

5. INFORMATION SHARING & DISCLOSURE

We do not sell or rent your personal information. We may share information in the following circumstances:

Service Providers: With vendors, contractors, and third parties who assist in service delivery (equipment suppliers, scheduling software providers, payment processors).
Client Communications: With clients for whom we provide services, as necessary to perform contracted work.
Legal Compliance: When required by law, court order, or government request.
Business Transfers: In the event of merger, acquisition, or sale of assets.
Safety & Protection: When necessary to protect our rights, privacy, safety, or property.
Aggregate Data: We may share de-identified, aggregated data for analytical purposes.

6. DATA SECURITY

We implement reasonable security measures to protect your personal information, including:

Encryption of sensitive data in transit and at rest.
Access controls limiting access to authorized employees with a legitimate business need.
Use of secure servers and industry-standard security protocols.
Employee training on privacy and confidentiality.
Secure storage of client information and records.

No method of transmission over the internet or electronic storage is 100% secure, and absolute security cannot be guaranteed.

7. DATA RETENTION

We retain your personal information for as long as necessary to:

Provide the services you request.
Fulfill the purposes outlined in this policy.
Comply with legal and regulatory requirements.
Resolve disputes and enforce agreements.

Retention periods may include:

Service Records: Up to 7 years for accounting and tax purposes.
Contact Information: Up to 3 years after last interaction.
Marketing Data: Until you unsubscribe.
Website Analytics: Typically up to 26 months (subject to third-party configurations).

You may request deletion of your personal information where legally permissible.

8. YOUR PRIVACY RIGHTS

Depending on your location, you may have the following rights:

Right to Access: Request a copy of the personal information we hold about you.
Right to Correction: Request correction of inaccurate or incomplete information.
Right to Deletion: Request deletion of your personal information (subject to legal retention requirements).
Right to Opt-Out: Opt-out of marketing communications by using unsubscribe links or contacting us.
Right to Data Portability: Request a copy of your information in a portable, machine-readable format.
Right to Withdraw Consent: Withdraw consent where processing is based on consent.

To exercise these rights, contact us using the information in Section 11.

9. COOKIES & TRACKING TECHNOLOGIES

Our website may use cookies and similar technologies, such as:

Essential Cookies: Required for website functionality.
Analytics Cookies: Help us understand visitor behavior (e.g., Google Analytics).
Marketing Cookies: Enable targeted advertising where permitted.

You can control cookies through your browser settings, but disabling cookies may affect website functionality.

10. THIRD-PARTY LINKS & SERVICES

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or policies of those third parties.

We may use third-party services such as:

Google Analytics for website analytics.
Payment processors for secure payment processing.
Scheduling or CRM tools (e.g., QuickBooks, Zoho) for customer and service management.

11. CONTACT US FOR PRIVACY MATTERS

For privacy-related questions, requests, or concerns, contact:

Ace Surface Maintenance LLC
Address: 3418 N 29th Ave, Phoenix, AZ 85017
Phone: (602) 455-4797
Email: acesurf@acesurface.com
Website: https://www.acesurface.com

Please include sufficient details so we can verify your identity and respond appropriately.

12. CALIFORNIA PRIVACY RIGHTS

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including:

The right to know what categories of personal information are collected, used, and disclosed.
The right to request deletion of personal information, subject to exceptions.
The right to opt-out of any “sale” or “sharing” of personal information as defined by law.
The right to non-discrimination for exercising privacy rights.

To submit a verified request, contact us as listed in Section 11 and indicate that your request relates to California privacy rights.

13. ARIZONA PRIVACY NOTICE

Arizona residents may have rights under Arizona privacy laws, including:

Right to access personal information we maintain about you.
Right to correct inaccurate personal information.
Right to request deletion of certain personal information, subject to legal exceptions.
Right to opt-out of certain targeted advertising or profiling where applicable under Arizona law.

14. POLICY UPDATES

We may update this Privacy Policy periodically to reflect changes in our practices, technologies, or legal requirements.

When we make material changes, we may:

Post the updated policy on our website.
Update the “Last Updated” date at the top of this page.
Provide additional notice if required by law.

Your continued use of our website and services after changes are posted means you accept the updated policy.

TERMS OF SERVICE

Effective Date: January 12, 2026
Last Updated: January 12, 2026

1. AGREEMENT TO TERMS

By accessing and using the Ace Surface Maintenance LLC website and services, you agree to be bound by these Terms of Service. If you do not agree to these terms, you may not use our website or services.

2. USE LICENSE

We grant you a limited, non-exclusive, non-transferable license to:

Access and view our website for lawful purposes.
Request and utilize our surface maintenance services.
Communicate with us regarding services.

You may not:

Modify or copy website content.
Use content for commercial purposes unrelated to your use of our services.
Attempt to reverse-engineer or extract source code.
Use automated tools (including bots or scrapers) to access our website.
Transmit harmful code, malware, or spam.
Use the website in any manner that violates applicable laws.

3. DISCLAIMER OF WARRANTIES

We make no warranties, express or implied, regarding:

Accuracy, completeness, or reliability of website content.
Uninterrupted or error-free operation of the website.
Freedom from viruses or harmful components.
Fitness for a particular purpose or non-infringement.

4. LIMITATION OF LIABILITY

To the maximum extent permitted by law, ASM will not be liable for:

Any indirect, incidental, consequential, special, or punitive damages.
Loss of profits, revenue, data, or business opportunities.
Damages resulting from use of or inability to use the website or services.
Third-party conduct, content, or products.

Where liability cannot be excluded, our total liability will be limited to the amount you paid to ASM for services in the 12 months preceding the claim.

5. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Ace Surface Maintenance LLC and its officers, directors, employees, and agents from any claims, losses, damages, liabilities, and expenses (including reasonable attorneys’ fees) arising out of or related to:

Your use or misuse of the website or services.
Your violation of these Terms of Service.
Your violation of any applicable laws or regulations.
Your violation of any third-party rights.

6. LIMITATION ON USE

You may not use our website or services for:

Illegal, fraudulent, or abusive purposes.
Harassment, threats, or discrimination against any person.
Distribution of unsolicited commercial messages (spam).
Infringement of intellectual property or other proprietary rights.
Interfering with or disrupting website security, networks, or servers.

7. INTELLECTUAL PROPERTY RIGHTS

All content on the website, including text, graphics, logos, and images, is owned by ASM or licensed to ASM and is protected by applicable intellectual property laws.
“Ace Surface Maintenance” and related logos or marks are trademarks or service marks of ASM.
You may not use our trademarks, logos, or content without prior written permission, except as necessary to use our services in accordance with these Terms.
Any feedback or suggestions you provide may be used by ASM without obligation or compensation.

8. THIRD-PARTY LINKS

Our website may contain links to external websites or resources. ASM is not responsible for:

The content, products, or services provided on third-party websites.
Any damages or losses arising from your use of third-party websites.

Use of third-party websites is at your own risk and subject to their terms and policies.

9. WEBSITE AVAILABILITY & MAINTENANCE

We aim to keep the website available and functioning properly, but we do not guarantee uninterrupted access.
We may perform scheduled or emergency maintenance that can temporarily affect availability.
We are not liable for unavailability or performance issues caused by factors outside our control, such as internet outages, hosting failures, or force majeure events.

10. PRIVACY & DATA PROTECTION

Your use of the website and services is also governed by our Privacy Policy described above. By using our website and services, you consent to the collection and use of information as outlined in the Privacy Policy.

11. DISPUTE RESOLUTION

A. Governing Law

These Terms of Service are governed by the laws of the State of Arizona, without regard to its conflict of laws principles.

B. Dispute Process

Informal Resolution: You agree to first contact ASM to attempt to resolve any dispute informally.
Arbitration: If a dispute cannot be resolved informally, it may be submitted to binding arbitration in Maricopa County, Arizona, under applicable arbitration rules.
Small Claims: Either party may bring qualifying claims in small claims court in Maricopa County.

C. Class Action Waiver

To the fullest extent permitted by law, you agree not to participate in any class, collective, or representative action against ASM and to resolve disputes only on an individual basis.

14. LIMITATION PERIOD

Any claim arising out of or relating to these Terms or your use of the website or services must be brought within one (1) year after the claim arises, unless a longer period is required by applicable law.

15. SEVERABILITY

If any provision of these Terms of Service is found to be invalid, illegal, or unenforceable, the remaining provisions will remain in full force and effect.

16. ENTIRE AGREEMENT

These Terms of Service, together with the Privacy Policy, constitute the entire agreement between you and ASM regarding your use of the website and services and supersede all prior agreements relating to such subject matter.

17. AMENDMENTS & MODIFICATIONS

We may update or modify these Terms of Service from time to time.

Changes will be effective when posted on our website.
Your continued use of the website or services after changes are posted means you accept the updated Terms.

If required by law, we may also provide additional notice of material changes.

18. CONTACT FOR LEGAL MATTERS

For questions regarding these Terms of Service or to report concerns, contact: